As a hiring manager, interview coach, and mentor, I have had experience working with individuals both professionally and through volunteer work with the MSPH (Mailman School of Public Health) alumni network. Even if a candidate has nerves or isn't quite polished during the interview, the person may have all of the qualifications necessary (and more) for the position. What can either make or break the candidate are their references. Some people don't realize how important great references can be in the selection process. Make sure hiring managers have the name, email and phone number for references. Also, be sure to note the relationship between you and your references. Two to 3 references should be sufficient for most positions.
Here are my top 3 keys for references:
To sum things up, do not make the hiring manager work for it. The conversation should be thorough, honest and easy. If you take these 3 steps in working with your references, you'll have a great chance in getting the job!