RESUME
Healthcare from a Global Lens
STRATEGIC INNOVATION EXECUTIVE | PROGRAM MANAGEMENT
Innovation leader who solves complex business problems across operational lanes. I evaluate current trends and ideas and identify opportunities for innovation by understanding problems, needs, and ideas. I lead diverse groups of people in both matrixed and direct reporting structures. Manages large-scale enterprise transformations, with experience in bringing new products and services to market, and the ability to lead in entrepreneurial, fast-paced environments.
Program Management Design Thinking Executive Leadership
Cross-Functional Team Leadership Thought Leadership Diversity & Inclusion
Business Planning & Strategy Presentation Skills Mentorship & Coaching
CORE STRENGTHS
EXPERIENCE
Blue Shield of California | Senior Program Manager
2018 - Present | San Francisco, CA
Created strategic plans for the management and execution of complex value-based models across various clinical specialties, including the identification of vendors to enhance programs and innovate across the enterprise.
Columbia University Medical Center | Senior Division Manager
2017 - 2018 | New York, NY
Directly managed a cross-functional team of 12 and numerous indirect reports via a project-based reporting structure. Worked cross-functionally with business units, including Finance, Patient Services, Research, HR, Compliance, Legal, IT, and Development, to guide innovation and mission alignment.
Division Manager
2012 - 2017
Managed the Office of Behavioral Medicine with one direct report, 15 research assistants, and 10 physicians and researchers. Worked closely with administration, faculty, and division chief to implement higher charge rates, patient volume, and diligent collections management.
2011-2012
Launched a centralized operations division to support research activities and build strong partnerships. Worked under high-pressure deadlines for several divisions to manage the lifecycle of grants and contracts.
Administrative Services
2007-2011
Worked cross-functionally with clinicians, senior leaders, and other stakeholders of multiple hospitals to implement state-of-the-art equipment for the Neonatal Intensive Care Unit (NICU) that helped streamline patient data collection. Developed a $100K budget and maintained a balanced budget.
EDUCATION
COLUMBIA UNIVERSITY: Master of Health Administration, Health Policy & Management
CITY COLLEGE OF NEW YORK: Bachelor of Arts, Economics
SWEDISH HEALTHCARE ACADEMY: Study in Sweden and Estonia | 2017
COLUMBIA UNIVERSITY MAILMAN SCHOOL OF PUBLIC HEALTH: Tour in Cuba | 2017
VOLUNTEER EXPERIENCE
COLUMBIA UNIVERSITY’S MAILMAN SCHOOL OF PUBLIC HEALTH: Special Events & Mentoring Committee Member: Plans events and provide mentoring to students | 2016 – Present
OPTICSURG: Adviser: Managed tech start-up that transforms surgery with augmented reality and connected partnerships, programs, and investors | 2016 – 2018
HERITAGE HEALTH AND HOUSING: Board of Directors | 2017
PANELS & OTHER EDUCATION
February 2020 Columbia University Venture Competition Judge
This challenge is all about customer development and demonstrating product-market fit. Cash grants will be awarded to those teams that best prepare and present compelling and empirical evidence of market acceptance for their value propositions. For second-round submissions and final presentations, documented proof of business model viability must be provided. This proof may come in the form of qualitative and quantitative market surveys, customer development interview summaries, or current customer, revenue, or unit shipment counts.
October 2018 Becker's Annual CIO Conference | Panelist
"Women's Leadership & Diversity in Health and Health IT"
One of the largest attended panels of the conference. Shared my story about authenticity, fear and taking risk. Only presenter with a Silicon Valley lens and interest in the digital health tech industry.
February 2017 Mid-Career Alumni Networking Event | Panelist
How Physicians Can Add Value to the Digital Health Industry
Hosted table discussions with Columbia University physician alumni and introduced them to industry leaders, startups and other emerging companies in the health tech space. Physicians were interested in changing careers and inquiring how they could contribute to this booming and innovative industry.
March 2017 - May 2017 EMERITUS Institute of Management and MIT Sloan Executive Education
Innovation of Products and Services: MIT’s Approach to Design Thinking offered in collaboration with MIT Sloan Executive Education
Winning companies, such as Apple, Virgin, Toyota and others, innovate continuously because of their culture of design thinking – integrating the needs of people, the possibilities of technology and the requirements for business success.
February 11, 2017 United Way of New York City
Board Serve NYC Candidate Training
Training the board member candidates in nonprofit governance and actively preparing nonprofits to recruit, engage, and utilize new board members are integral components of BoardServeNYC.
November 2016 - May 2017 Coursera.org and PwC
Data Analysis and Presentation Skills: the PwC Approach
Make Smarter Business Decisions With Data Analysis. Understand data, apply data analytics tools and create effective business intelligence presentations. This specialization will include a project at the end of each of the 4 modules and a capstone project at the end of the specialization.
Healthcare from a Global Lens
STRATEGIC INNOVATION EXECUTIVE | PROGRAM MANAGEMENT
Innovation leader who solves complex business problems across operational lanes. I evaluate current trends and ideas and identify opportunities for innovation by understanding problems, needs, and ideas. I lead diverse groups of people in both matrixed and direct reporting structures. Manages large-scale enterprise transformations, with experience in bringing new products and services to market, and the ability to lead in entrepreneurial, fast-paced environments.
Program Management Design Thinking Executive Leadership
Cross-Functional Team Leadership Thought Leadership Diversity & Inclusion
Business Planning & Strategy Presentation Skills Mentorship & Coaching
CORE STRENGTHS
- Mission-driven leader who uses technology to improve the lives of others.
- Engages with leaders in key areas of the business to forge relationships; understands challenges and strategic goals.
- Presents innovative solutions to executive leadership and leads global teams to align with corporate strategies, position the company for market success, and be ambitious about cultural innovation.
EXPERIENCE
Blue Shield of California | Senior Program Manager
2018 - Present | San Francisco, CA
Created strategic plans for the management and execution of complex value-based models across various clinical specialties, including the identification of vendors to enhance programs and innovate across the enterprise.
- Created a functional equivalency assessment to compare Blue Shield “payment models,” which resulted in a template that compares product offerings across several clinical specialties, the most recent of which was an oncology program between Hill Physicians and Blue Shield.
- Designed an innovative and disruptive 5-year state-wide plan for Blue Shield to counter the dialysis monopoly, which impacted 12K people. Worked cross-functionally to provide recommendations and a business term sheet for the project, which had a $350M spend and educated stakeholders on the program, its potential impact on Blue Shield members, and disruption in the dialysis industry.
- Oversaw innovation pilot programs in Sacramento and Monterey that invested in more initial patient care services including robust patient data and care coordination and implemented a new payment model for select physician groups. This improved relationships with providers, created long-term savings by keeping patients out of emergency rooms, and created more transparency between doctors and patients.
Columbia University Medical Center | Senior Division Manager
2017 - 2018 | New York, NY
Directly managed a cross-functional team of 12 and numerous indirect reports via a project-based reporting structure. Worked cross-functionally with business units, including Finance, Patient Services, Research, HR, Compliance, Legal, IT, and Development, to guide innovation and mission alignment.
- Created and produced monthly revenue reports for a complex $9M budget, KPI analysis, and presentations to rheumatologists and senior executives. Held quarterly and ad hoc meetings with clinicians to review profit and loss statements. Designed and implemented policies, protocols, efficient program outcomes, and increased revenue collection by 20%.
- Structured business rules for shared resource financing, including staffing, salary support, and overhead expenses. Implemented a performance management process that included development plans, mid-year reviews, talent planning, annual performance reviews and increased productivity by 10%.
Division Manager
2012 - 2017
Managed the Office of Behavioral Medicine with one direct report, 15 research assistants, and 10 physicians and researchers. Worked closely with administration, faculty, and division chief to implement higher charge rates, patient volume, and diligent collections management.
- Led a team of 10 to implement a “pay card” program for the university’s controller office to replace cash payments with debit cards, which resulted in a 50% reduced turnaround time, improved user experience, and university-wide implementation.
- Led strategy with human resources to carry out a complete overhaul and relaunch of its mission statement, strategic roadmap, policies, and overall direction. Improved collaboration and a better understanding of job duties and morale in the department, which increased productivity by 20%. Launched a productivity and accountability website that improved workflow and project communication and expanded to outside departments/employees.
- Streamlined workflows and implemented matrix reporting for research assistants, which led to better results for researchers and administrators. Additionally, helped improve financial transparency, which led to increased recruitment and secured a $3M recruitment package for faculty.
- Managed the annual budget $11M and ensured granting agencies and donor requirements and all filings were completed accurately. Served as lead grants manager — including submitting and editing quarterly, annual, and ad hoc reporting, created budgets from $100K to $20 million.
2011-2012
Launched a centralized operations division to support research activities and build strong partnerships. Worked under high-pressure deadlines for several divisions to manage the lifecycle of grants and contracts.
- Managed 100+ pages of grants and ensured accuracy and compliance, which included developing budgets with cross-functional departments and budget reconciliation. Worked with subcontractors to submit progress reports to granting agencies such as National Institute of Health and Department of Defense.
Administrative Services
2007-2011
Worked cross-functionally with clinicians, senior leaders, and other stakeholders of multiple hospitals to implement state-of-the-art equipment for the Neonatal Intensive Care Unit (NICU) that helped streamline patient data collection. Developed a $100K budget and maintained a balanced budget.
EDUCATION
COLUMBIA UNIVERSITY: Master of Health Administration, Health Policy & Management
CITY COLLEGE OF NEW YORK: Bachelor of Arts, Economics
SWEDISH HEALTHCARE ACADEMY: Study in Sweden and Estonia | 2017
COLUMBIA UNIVERSITY MAILMAN SCHOOL OF PUBLIC HEALTH: Tour in Cuba | 2017
VOLUNTEER EXPERIENCE
COLUMBIA UNIVERSITY’S MAILMAN SCHOOL OF PUBLIC HEALTH: Special Events & Mentoring Committee Member: Plans events and provide mentoring to students | 2016 – Present
OPTICSURG: Adviser: Managed tech start-up that transforms surgery with augmented reality and connected partnerships, programs, and investors | 2016 – 2018
HERITAGE HEALTH AND HOUSING: Board of Directors | 2017
PANELS & OTHER EDUCATION
February 2020 Columbia University Venture Competition Judge
This challenge is all about customer development and demonstrating product-market fit. Cash grants will be awarded to those teams that best prepare and present compelling and empirical evidence of market acceptance for their value propositions. For second-round submissions and final presentations, documented proof of business model viability must be provided. This proof may come in the form of qualitative and quantitative market surveys, customer development interview summaries, or current customer, revenue, or unit shipment counts.
October 2018 Becker's Annual CIO Conference | Panelist
"Women's Leadership & Diversity in Health and Health IT"
One of the largest attended panels of the conference. Shared my story about authenticity, fear and taking risk. Only presenter with a Silicon Valley lens and interest in the digital health tech industry.
February 2017 Mid-Career Alumni Networking Event | Panelist
How Physicians Can Add Value to the Digital Health Industry
Hosted table discussions with Columbia University physician alumni and introduced them to industry leaders, startups and other emerging companies in the health tech space. Physicians were interested in changing careers and inquiring how they could contribute to this booming and innovative industry.
March 2017 - May 2017 EMERITUS Institute of Management and MIT Sloan Executive Education
Innovation of Products and Services: MIT’s Approach to Design Thinking offered in collaboration with MIT Sloan Executive Education
Winning companies, such as Apple, Virgin, Toyota and others, innovate continuously because of their culture of design thinking – integrating the needs of people, the possibilities of technology and the requirements for business success.
February 11, 2017 United Way of New York City
Board Serve NYC Candidate Training
Training the board member candidates in nonprofit governance and actively preparing nonprofits to recruit, engage, and utilize new board members are integral components of BoardServeNYC.
November 2016 - May 2017 Coursera.org and PwC
Data Analysis and Presentation Skills: the PwC Approach
Make Smarter Business Decisions With Data Analysis. Understand data, apply data analytics tools and create effective business intelligence presentations. This specialization will include a project at the end of each of the 4 modules and a capstone project at the end of the specialization.
Stockholm, Sweden, near the Vasa Museum, eating rum raisin ice cream, September 2015
Hanging out in Cuba, 2016
Having fun in the sun in Reykjavik, Iceland